Terms & Conditions

"We" and "us" means RAK Easy Movers, a moving service operating in Ras Al Khaimah, United Arab Emirates.

"You" means the person or company booking the move.

These terms apply from the moment you accept a written quote from us, whether by email, WhatsApp or in person.

Prices shown on our website are ranges, not quotes. They give you a rough idea before you call.

Your actual price comes after a free survey of your property. We send it in writing within two hours of the visit, and it is valid for 30 days.

The price only changes if you change the job — more items than we surveyed, a different address, or extra services added after the quote. If that happens, we tell you the new price before we start, not after.

Every quote covers:

• Labour for the full crew on the day
• Truck, fuel and Salik where it applies
• Blankets, stretch wrap, trolleys and floor protection
• Dismantling and reassembly of standard furniture
• Stairs, long carries and lift waiting time
• Building NOC and gate pass paperwork
• A final walkthrough with you before we leave

Packing materials are included when you've asked us to pack. If you pack yourself, you pay for labour and truck only.

These are not in your quote. If any apply to your move, we tell you the cost in writing before the day — never after.

• Storage between your move-out and move-in dates
• A second trip, if your belongings aren't ready when we arrive
• Crane or external hoisting for items that won't fit the stairs or lift
• Disposal of furniture you don't want to take
• Date changes inside 48 hours of your slot
• Parking fines or permit costs imposed by your building
• Specialist handling of pianos, safes, aquariums or heavy marble, where this wasn't declared at survey

For safety and legal reasons, our crew cannot carry these. Please move them yourself.

• Tell us at survey about anything heavy, fragile or unusually valuable
• Make sure we can reach the property — parking, lift access, gate pass
• Be there, or send someone you trust, at both addresses
• Empty and defrost fridges and freezers at least 24 hours before
• Disconnect washing machines and water-connected appliances, or tell us so we can arrange it
• Check that nothing is left behind before we leave
• Make sure you own the goods, or have permission from whoever does

We plan the crew and truck around what we see at the survey. If conditions on the day are different, timing and cost can be affected.

Things that commonly cause delays:

• The lift is out of service, or wasn't booked
• Your building's NOC or gate pass wasn't approved
• Packing isn't finished when we arrive
• Access to the new address isn't available at the agreed time

If a delay is on our side, we fix it at our cost. If it's outside our control, we'll work with you to find a solution — but waiting time beyond two hours, or a return trip, may be charged. We'll tell you before anything is added.

Arrival times are estimates. Traffic, weather and the previous job can shift them. We call you if we're running late.

You pay after your belongings are delivered, placed and you've checked them. Payment is due the same day, in AED, by cash or bank transfer.

For office and commercial moves, we may agree different terms in writing before the job.

Plans change. Here's how it works:

We never charge for a cancellation caused by something on our side.

We photograph large and fragile items before loading, so the condition before and after is on record.

To make this work, you need to:

• Point out any damage at delivery, before we leave, where you can see it
• Tell us about anything you find later within 7 days of the move
• Keep the item and let us inspect it before it's repaired or thrown away

We're not an insurance company. For items of unusually high value, see the next section.

If you're moving something worth more than AED 5,000 as a single item — fine art, antiques, a grand piano, a designer piece — tell us at survey.

We'll crate and handle it separately, and we'll tell you honestly whether we're the right people to move it. For some items we'll recommend a specialist or separate transit cover instead.

Being clear about this upfront is better than arguing about it later:

• Items you packed yourself, where the box is undamaged but contents are broken
• Electrical or mechanical faults that appear after a move, where there's no visible damage
• Normal wear from use, or items already damaged before we arrived
• Damage caused by items you didn't tell us about — undeclared valuables, hazardous goods
• Delays or losses caused by events outside our control: accidents, road closures, severe weather, government action
• Indirect losses, such as missed work or rebooked flights

For damage to your property — walls, floors, door frames — our responsibility is to repair the affected area. Please point it out before we leave the premises, or tell us the same day.

Tell us first. Call +971 55 229 7979 or email info@rakeasymovers.com and we'll try to sort it out directly. In most cases we can.

If we can't agree, these terms are governed by the laws of the United Arab Emirates, and the courts of Ras Al Khaimah have jurisdiction.

We may update these terms from time to time. The version that applies to your move is the one published when you accepted your written quote. We'll send you a copy if you ask.

Questions before you book?